Packeta / Zásilkovna Pickup Points on Shopify

Yes. You connect Shipdock to your existing Packeta account. If you don"t have one, create it free at packeta.com.

Yes. Through Shipdock you can send Packeta parcels to 32 countries: 25 EU countries plus Switzerland, the United Kingdom, Israel, Ukraine, the USA, the United Arab Emirates and Turkey. Home delivery is handled by 78 carriers, and pickup points include 50 partner networks in 22 countries. Parcels going outside the EU need a customs declaration.

COD amount automatically transfers from Shopify to the label. Packeta collects money from the customer and pays you to your bank account. With automatic mark-as-paid switched on, the Shopify order is marked as paid once the parcel is delivered. Cash on delivery is available in 17 countries, depending on the partner carrier, and is not offered outside the EU.

Yes. In Shopify you set up two shipping rates, one for Z-Box/Z-Point, one for Packeta Home.

Z-Boxes have a 15 kg limit and max dimensions 41×38×64 cm. For heavier packages use Z-Point (up to 20 kg) or Packeta Home (up to 30 kg).

Packeta delivers outside the EU through partner carriers to Switzerland, the United Kingdom, Israel, Ukraine, the USA, the United Arab Emirates and Turkey. You fill in the declaration on the order in Shipdock: the items are loaded from the order, you look up the HS code (Packeta requires exactly 8 digits) and add the invoice number, invoice date and shipping cost. Uploading your own commercial invoice as a PDF is mandatory; neither Shipdock nor Packeta generates it. There are no EORI or VAT number fields. The export document (EAD) is issued by the carrier for the United Kingdom, Israel, Ukraine, the USA and Turkey; for Switzerland you attach your own EAD or let Packeta create it, and for the UAE all three options are available. Cash on delivery is not available on these destinations.

Once the order is fulfilled, the tracking number, carrier name and tracking link are written to the Shopify fulfillment and Shopify emails them to the customer. Shipdock does not display parcel status and sends no notifications of its own; the customer follows the parcel through the carrier's tracking link.